{"id":61261,"date":"2023-10-16T09:30:40","date_gmt":"2023-10-16T14:30:40","guid":{"rendered":"https:\/\/campaignmonstg.wpengine.com\/?p=61261"},"modified":"2024-03-20T13:57:15","modified_gmt":"2024-03-20T18:57:15","slug":"where-do-i-start-with-generative-ai","status":"publish","type":"post","link":"https:\/\/www.campaignmonitor.com\/blog\/featured\/where-do-i-start-with-generative-ai\/","title":{"rendered":"Where Do I Start With Generative AI?"},"content":{"rendered":"<h2><span style=\"font-weight: 400;\"><b>Where Do I Start With Generative AI?<\/b><\/span><\/h2>\n<p>Over the last six to eight months, Generative AI (Artificial Intelligence) has evolved from a sci-fi movie plotline into a technology that is disrupting entire industries.<\/p>\n<p><span style=\"font-weight: 400;\">In a recent article in <\/span><a href=\"https:\/\/www.thedrum.com\/profile\/marigold\/news\/how-to-use-generative-ai-in-relationship-marketing\"><span style=\"font-weight: 400;\">The Drum<\/span><\/a><span style=\"font-weight: 400;\">, Marigold\u2019s Vice President of Enterprise Strategy, Michele Fitzpatrick, discusses the potential Generative AI has to revolutionize how marketers approach relationship marketing. We\u2019re breaking down the key takeaways to help you understand the who, what and how of Generative AI.<br \/>\n<\/span><\/p>\n<h3><b>What is Generative AI?<br \/>\n<\/b><\/h3>\n<p>Businesses have been using traditional AI for far longer and more often than most people realize \u2013 from automating earnings reports to delivering dynamic paywalls, AI is by no means a \u2018new concept\u2019.<\/p>\n<p><span style=\"font-weight: 400;\">However, Generative AI is the next iteration &#8211; with recent <\/span><a href=\"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-research\/\"><span style=\"font-weight: 400;\">research<\/span><\/a><span style=\"font-weight: 400;\"> showing that 67% of senior IT leaders are prioritizing Generative AI for their business within the next 18 months, with one-third (33%) even naming it as a top priority.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In <\/span><a href=\"https:\/\/www.thedrum.com\/profile\/marigold\/news\/how-to-use-generative-ai-in-relationship-marketing\"><span style=\"font-weight: 400;\">The Drum<\/span><\/a><span style=\"font-weight: 400;\"> article, Fitzpatrick defines Generative AI as any form of artificial intelligence that\u2019s able to create new content, including text, images, and videos. It works by learning from existing examples and using algorithms and models to generate something new.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">She also highlights that Generative AI has the potential to revolutionize the way we, as marketers, approach relationship marketing by providing more accurate, personalized, and efficient ways to engage with customers, including:<br \/>\n<\/span><\/p>\n<ul>\n<li><b>Customer segmentation: <\/b><span style=\"font-weight: 400;\">Analyze customer behavior, preferences, and other data to create groups of customers with similar characteristics.<\/span><\/li>\n<li><b>Personalized experiences:<\/b><span style=\"font-weight: 400;\"> Analyze customer behavior and preferences to recommend products or services most relevant to each.<\/span><\/li>\n<li><b>Customer service<\/b><span style=\"font-weight: 400;\">: AI is central to chatbot features trained to answer customer queries, resolve issues, and even make recommendations based on customer preferences.<\/span><\/li>\n<li><b>Recommendation engines: <\/b><span style=\"font-weight: 400;\">Suggest products or services to customers based on their past behavior and preferences, improving customer satisfaction and increasing sales.<\/span><\/li>\n<li><b>Predictive analytics:<\/b><span style=\"font-weight: 400;\"> Predict the best time to send marketing messages to customers based on their behavior and preferences.<\/span><\/li>\n<li><b>Content creation:<\/b><span style=\"font-weight: 400;\"> Generate product descriptions, social media posts, or even personalized emails based on customer data and preferences.<\/span><\/li>\n<li><b>A\/B testing:<\/b><span style=\"font-weight: 400;\"> Create variations of marketing messages to test on different customer segments to identify the most effective message.<\/span><\/li>\n<li><b>Lead generation:<\/b><span style=\"font-weight: 400;\"> Analyze customer interactions and identify those most likely to become customers.<\/span><\/li>\n<li><b>Social media monitoring<\/b><span style=\"font-weight: 400;\">: Identify customer sentiment towards a brand by analyzing social media data to identify customer complaints, feedback, and opinions.<\/span><\/li>\n<li><b>Sales forecasting:<\/b><span style=\"font-weight: 400;\"> Analyze past sales data, customer interactions, and other factors to create accurate sales forecasts.<\/span><\/li>\n<\/ul>\n<h3><b>8 tips to help you write successful Generative AI prompts<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">With any emerging technology, there are growth and usage issues. Generative AI\u2019s speed and reliance on accurate data make topics like intellectual property, copyright, data ownership, and data integrity impossible to ignore.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the <\/span><a href=\"https:\/\/www.thedrum.com\/profile\/marigold\/news\/how-to-use-generative-ai-in-relationship-marketing\"><span style=\"font-weight: 400;\">article<\/span><\/a><span style=\"font-weight: 400;\">, Fitzpatrick believes these issues can be addressed through education, operational excellence, and proactivity. She highlights a few key things to consider when adopting and maximizing the potential of Generative AI:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Be clear and concise<\/b><span style=\"font-weight: 400;\"> so your prompt is easy to understand and provides clear instructions for the AI to follow.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Be prescriptive and helpful,<\/b><span style=\"font-weight: 400;\"> the more descriptive you are the more accurate the outcome.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Specify outputs <\/b><span style=\"font-weight: 400;\">including desired length and tone of voice.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Specify formats <\/b><span style=\"font-weight: 400;\">such as bulleted lists, numbered sequence or short paragraphs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Provide examples<\/b><span style=\"font-weight: 400;\"> by prompting Generative AI to \u201cremember\u201d an example of content and create a response based on that example.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Make adjustments, <\/b><span style=\"font-weight: 400;\">if the AI produces unexpected or undesirable outputs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Find a balance and experiment<\/b><span style=\"font-weight: 400;\"> with different guidance levels to find the sweet spot that best aligns with your project\u2019s objectives.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Review and evaluate <\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">your prompts to ensure accuracy and optimization.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Fitzpatrick also stresses that Generative AI should play a role in the overall creative process. But the tool should not be tasked with doing all the work alone. AI delivers speed and scale. Humans are still responsible for creativity, innovation, and using the tools ethically.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, the biggest question remains not <i>why<\/i> you\u2019d utilize Generative AI to enhance your relationship marketing efforts, but rather <i>when<\/i> and <i>how<\/i>.<\/span><\/p>\n<h3><b>Campaign Monitor by Marigold\u2019s AI features:<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">At Campaign Monitor by Marigold, we see endless possibilities for using data, technology, insights, and creativity to design and deliver a dynamic and impactful customer experience. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">We\u2019ve introduced the following AI features to ensure our platform drives efficiency for you and your teams:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">NEW AI Writer &#8211; saves you time by automatically crafting and proofing compelling email copy based on your prompts.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.campaignmonitor.com\/whats-new\/#subject-line\"><span style=\"font-weight: 400;\">Subject line recommendations tool<\/span><\/a><span style=\"font-weight: 400;\"> gives best practice tips so you create a perfect subject that maximizes open rates.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.campaignmonitor.com\/whats-new\/#engagement-segments\"><span style=\"font-weight: 400;\">Pre-built engagement segments<\/span><\/a><span style=\"font-weight: 400;\"> automatically categorizes your subscribers\u2019 into six pre-built segments based on their level of interaction with your emails.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/help.campaignmonitor.com\/s\/article\/automated-journeys\"><span style=\"font-weight: 400;\">Automation capabilities<\/span><\/a><span style=\"font-weight: 400;\"> enable you to create a series of emails that will be sent when triggered by specific events, dates, or subscriber activity.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.campaignmonitor.com\/whats-new\/#assistant-improvements\"><span style=\"font-weight: 400;\">The Assistant<\/span><\/a><span style=\"font-weight: 400;\"> provides useful tips to help you complete your campaigns and avoid any stressful email errors.<\/span><\/li>\n<li><a href=\"https:\/\/www.campaignmonitor.com\/whats-new\/#cam\"><span style=\"font-weight: 400;\">Cam<\/span><\/a><span style=\"font-weight: 400;\"> our digital support agent will help you find answers to your questions quickly, reducing the time it takes to troubleshoot.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These are just the beginning, we\u2019re focusing on innovating and building on these AI features and offerings in the coming months.<\/span><\/p>\n<h6><strong>Read the full article in <a href=\"https:\/\/www.thedrum.com\/profile\/marigold\/news\/how-to-use-generative-ai-in-relationship-marketing\">The Drum<\/a> here. <\/strong><\/h6>\n","protected":false},"excerpt":{"rendered":"<p>Where Do I Start With Generative AI?<br \/>\nOver the last six to eight months, Generative AI&#8230;<\/p>\n","protected":false},"author":999,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-61261","post","type-post","status-publish","format-standard","hentry","category-featured"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Where Do I Start With Generative AI? | Campaign Monitor<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/meetmarigold.com\/blogs\/where-do-i-start-with-generative-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Where Do I Start With Generative AI? | Campaign Monitor\" \/>\n<meta property=\"og:description\" content=\"Where Do I Start With Generative AI? 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